Returns & Refunds

Non-returnable and non-refundable

All artwork is made to order. Products are non-returnable, non-refundable and non-exchangeable for change of mind or personal preference. This includes ordering the wrong artwork, frame colour or size, or deciding that the artwork does not suit your space. Please check the product details and your selection before placing an order.

Damaged, defective, incorrect or undelivered orders

The above restriction does not apply to damaged or defective products, items that differ materially from their description or your order, orders we cannot supply, or other circumstances where applicable law requires a remedy. We will review the issue and arrange an appropriate replacement, return or refund. Your rights under applicable consumer law remain unaffected.

How to report a problem

Email hello@thetrendhour.com as soon as possible, preferably within 7 days of delivery. Include your order number, clear photos of the issue and packaging, and an unboxing video if available. This reporting request does not limit your statutory rights. Keep the product and packaging while we review your claim. Please do not send a return without our instructions; we will confirm any required return arrangements and costs before a return is sent.

Approved refunds and cancellations

Approved refunds are returned through the original payment method; bank processing times vary. Requests to cancel an order are governed by our Cancellation Policy.